The Group Managing Director/Chief Executive Officer, United Bank for Africa (UBA) Plc, Kennedy Uzoka, has said that the main priority for every staff in the bank is to always ensure customer satisfaction. This, he said, is crucial for every forward-thinking organisation such as UBA, as the customer remains the undisputed employer. In a message to…
Pan African financial institution, United Bank for Africa (UBA) Plc, has said that the recently embarked transformation of its processes is to ensure that customers’ expectations are not only met but surpassed while enjoying seamless and world-class banking services. In ensuring this, the bank has embarked on several initiatives that include streamlining and automating…
The Group Managing Director/Chief Executive Officer, Kennedy Uzoka, has said that excellent service delivery is a key ingredient towards ensuring customer satisfaction. The GMD said this in a message to mark the commemoration of the 2020 edition of the Customer Service Week, and took time out to appreciate the staff who have worked tirelessly towards…
Customer service is not what you say about yourself, it’s what people say about you through frequent interactions with your customer-facing employees. The customers are the best judges of your customer service strategy. No matter how great your product or service is, if you do not have a great customer service team, your chances of…