2017 Conquest Awards for Excellence Gathers Momentum

All is now set for the Conquest Awards for Excellence (CAFE) 2017, which is slated for Sunday, June 11, 2017 at the Lagos Country Club, Joel Ogunnaike Street, GRA Ikeja, Lagos. Organisers of the event informed us that several important personalities in the society invited for the awards ceremony have indicated their availability. Already, the…

Excitement As GTbank Launches GTWorld Mobile Banking App

There is excitement among customers of foremost African financial institution, Guaranty Trust Bank, GTBank Plc, because of the launch of GTWorld, a mobile banking app that is designed to cater to all that’s important to customers easily and seamlessly. Built on the back of the bank’s customer-centric digital strategy, GTWorld (available for download from the…

7 Ways Social Media Has Changed Customer Service

The power of social media cannot be underestimated by any serious brand or organisation especially when it has to do with customer satisfaction and engagement. It has completely changed interaction with customers. So, how has social media revolutionised customer service? Jumia Travel, the leading online travel agency shares the ways or how this is happening.…